Privacy Policy

1. Who we are

Doriane Scents is a luxury home fragrance brand based in Midrand, South Africa. We operate the website www.dorianescents.co.za and are responsible for the personal information you share with us.

We are committed to protecting your privacy and handling your personal information transparently, responsibly, and in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information we collect

We collect the following types of personal information when you interact with our website or place an order:

• Full name and contact details (email address and phone number)
• Delivery and billing address
• Payment information (processed securely — we do not store card details)
• Order history and purchase preferences
• Communications you send us via our contact form or email
• Website usage data via cookies (see section 6)

3. How we use your information

We use your personal information only for legitimate business purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your order status and delivery
• Responding to enquiries and customer service requests
• Sending promotional emails and newsletters (only if you have opted in)
• Improving our website and customer experience
• Complying with legal obligations

4. Sharing your information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Delivery and courier partners (for order fulfilment)
• Payment gateway providers (for secure transaction processing)
• Email marketing platforms (only if you have subscribed)

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

5. Your rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

7. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed through secure payment gateways.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: