Privacy Policy

Introduction

Welcome to Doriane Scents. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website at dorianescents.co.za or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you have any questions please contact us at info@dorianescents.co.za.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order on our website
• Contact us via email, phone or WhatsApp
• Subscribe to our newsletter or marketing communications
• Leave a review or testimonial

The types of personal information we may collect include your full name, email address, phone number, delivery address and payment information processed securely through our payment providers.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and deliver products to your door
• Send order confirmations, tracking updates and delivery notifications
• Respond to your enquiries and provide customer support
• Send promotional communications only if you have opted in
• Improve our website, products and services
• Comply with legal obligations under South African law

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including courier and delivery partners, payment processors and email service providers. All third parties are required to keep your information confidential.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to access, correct or request deletion of your personal information, object to its processing and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights please contact us at info@dorianescents.co.za.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, although this may affect the functionality of our website.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.