Shipping Policy

Delivery Areas

We deliver to all provinces across South Africa, including Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, Free State, Limpopo, Mpumalanga, North West and the Northern Cape. We currently do not offer international shipping.

Delivery Timeframes

Once your order has been placed and payment confirmed, your order will be processed and dispatched within 1 business day.

• Standard delivery: 3 to 5 business days
• Major cities (Johannesburg, Cape Town, Durban, Pretoria): typically 2 to 3 business days
• Remote and rural areas may take up to 7 business days
• Orders placed before 12:00 PM are dispatched the same day
• Orders placed after 12:00 PM are dispatched the following business day

Delivery times may be affected by public holidays, courier delays or adverse weather conditions beyond our control.

Delivery Costs and Free Delivery

At R349 per diffuser, any order of 2 or more diffusers qualifies for free nationwide delivery. This is our way of rewarding you for filling your home with beautiful scent.

Order Tracking

Once your order has been dispatched you will receive a tracking number via email and WhatsApp. You can use this number to track your order through our courier partner's website. If you have not received your tracking number within 24 hours of placing your order, please contact us.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the package, the courier will attempt redelivery or leave a collection notice. Additional redelivery fees may apply. Please ensure your delivery address is correct at checkout.

Damaged or Lost Parcels

In the unlikely event that your parcel arrives damaged or is lost in transit, please contact us immediately at info@dorianescents.co.za or via WhatsApp on +27 62 715 6864. Please take photographs of any damage and retain all packaging for our records. We will work with the courier to resolve the issue as quickly as possible.